Interview: What South West Water's boss thinks about securing fast-track status, the 'jaws of death' and fatbergs

Ofwat considers South West Water to be a top performer, but according to the Environment Agency its environmental performance is “unacceptable”. The firm’s boss Christopher Loughlin says it is being unfairly penalised by the EA’s choice of performance measure

Gulls wheel and cry above South West Water (SWW)’s Exeter headquarters on a sleepy summer’s afternoon. Today the city, close to Devon’s south coast, has a holiday atmosphere. But inside the building, the organisation’s leadership team are grappling with a set of formidable challenges.

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